SHIPPING POLICY & RETURN/EXCHANGE POLICY
DUE TO THE NATURE OF THE SALE - ALL FLASH SALE, CHARITY, OR STEAL OF THE DAY ITEMS ARE FINAL SALE.
STANDARD SHIPPING: LEAVES OUR SHOP IN 2-4 BUSINESS DAYS* NOTE THAT HIGH VOLUME SALES (COLLABORATIONS WITH INFLUENCERS) CAN REAULT IN 2-3 ADDITIONAL DAYS IN PRODUCTION.
WEEKENDS AND HOLIDAYS ARE EXCLUDED FROM PROCESSING AND SHIPPING TIMES, SO PLEASE ACCOUNT FOR NON-BUSINESS DAYS WHEN ORDERING. YOU WILL RECEIVE AN EMAIL WITH TRACKING INFORMATION WHEN YOUR ORDER HAS BEEN SHIPPED.
ON OCCASION, WE HAVE MASS FLASH SALES. WHEN THESE EVENTS HAPPEN, WE WORK AROUND THE CLOCK TO GET ALL ORDERS OUT QUICKLY, BUT WE COULD STILL END UP A COUPLE OF DAYS BEHIND, POSSIBLY ADDING 2-3 BUSINESS DAYS IN ADDITION TO OUR REGULAR SHIPPING SCHEDULE. WE WILL DO OUR VERY BEST TO GET YOUR ORDERS TO YOU AS FAST AS WE POSSIBLY CAN.
RETURN/EXCHANGE POLICY: WE ACCEPT RETURNS FOR REFUND AND RETURNS FOR EXCHANGE WITHIN 14 CALENDAR DAYS FROM THE DATE YOU RECEIVE YOUR ORDER. ITEMS ELIGIBLE FOR RETURN/EXCHANGE MUST BE RETURNED WITHIN 14 DAYS OF THE DELIVERY DATE IN UNWORN, UNWASHED, NEW CONDITION. INCLUDE A PRINT OUT OF YOUR EMAIL ORDER CONFIRMATION OR THE ORDER SUMMARY FROM YOUR ONLINE CUSTOMER PROFILE.
SEND RETURNS TO: BETTY RUKUS, 108 ORIOLE ST, WEATHERFORD, TEXAS 76086
ADDITIONAL TERMS: RETURNS RECEIVED AFTER 14 DAYS WILL NOT BE ISSUED REFUND OR EXCHANGE. ALL ITEMS MARKED AS HOLIDAY TEE, FLASH SALE, CHARITY TEE, OR STEAL OF THE DAY ARE FINAL SALE.
ALL SHIPPING EXPENSES ARE THE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REFUNDED. THE ACCEPTANCE OF ANY AND ALL RETURNS ARE SUBJECT TO COMPANY’S DISCRETION.
IF YOU RECEIVE AN INCORRECT OR DAMAGED ORDER, PLEASE EMAIL US AT BETTY@BETTYRUKUS.COM WITHIN 5 DAYS OF DELIVERY. IF A REPLACEMENT ITEM IS AVAILABLE, WE WILL RESERVE IT FOR YOU UNTIL WE RECEIVE YOUR RETURNED ITEM (MUST BE RETURNED WITHIN 14 DAYS OF INITIAL DELIVERY). IF A REPLACEMENT ITEM IS NOT AVAILABLE, YOU WILL BE OFFERED A FULL REFUND TO YOUR ORIGINAL FORM OF PAYMENT.
WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT
PLEASE CONTACT YOUR LOCAL POST OFFICE TO INQUIRE ABOUT LOST PACKAGES.